Student & Parent Corner
Our 100% free education charter, and student grievance redressal framework — published openly for students, parents, and educators across India.
Grievance redressal
Student Grievance Redressal Protocol.
Every learner's voice is sacred. We maintain a zero-delay redressal mechanism for academic doubts, study material corrections, and access requirements.
- 1
Contact our student support desk
Call our National Directorate line at +91 93515 15139 or email hello@ncertclasses.com. Most questions regarding syllabus notes, PDF study guides, and chapter tests are addressed immediately.
- 2
Escalate to Student Grievance Officer
If unresolved, write directly to Mr. Divyanshu Singh Chouhan (+91 93515 15139, hello@ncertclasses.com). Every student, parent, or school educator concern is acknowledged within 24 hours and addressed with priority.
- 3
Academic Directorate review
For curriculum, test evaluation, or mentorship matters, our academic leadership under Retd. ADEO Mr. Surendra Singh Chouhan and Principal Mrs. Neel Kamal Chouhan conducts a direct pedagogical review.
Academic Policies & Charters
Formal declarations governing student privacy, open educational resources, academic integrity, and board marking rubrics.
- Academic Disclaimer & Terms of Use Terms and conditions for using the NCERT Classes academic portal, educational resources, syllabus alignment under NEP 2020, and open learning guidelines.
- Academic Disclosure & 100% Free Education Charter Institutional disclosures, 100% free educational charter, open educational resources (OER) compliance, and zero-fee public learning manifesto of NCERT Classes.
- Student & Parent Privacy Policy How NCERT Classes protects student and parent data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) with zero commercial tracking.
- Student Code of Academic Integrity & Digital Study Ethics Guidelines for board exam preparation, academic honesty, digital study ethics, and responsible learning practices for students across India.
- Academic Evaluation Criteria & Board Marking Standards Comprehensive guide to CBSE and State Board evaluation standards, 80+20 internal assessment split, step-marking rubrics, and grading scales.
NCERT Classes is an independent educational initiative committed to 100% free learning for students across India. Academic outcomes and board marks depend on individual student diligence, conceptual practice, and exam writing discipline. Our study materials and model papers are designed to maximize conceptual clarity and exam readiness under expert faculty guidance.